Who is eligible for compensation?

A flight cancellation , delay of more than 3 hours , missed correspondence or overbooking , one can obtain compensation from his airline. On the other hand, there is no provision for compensation in the event of an air traffic control strike, closure of the airspace due to the political instability of the area or poor climatic conditions.

Air raids, we do not know our rights

The European regulation ensures that: if you are the victim of a cancellation, a delayed flight, an overbooking or a missed connection, you may claim, under certain conditions, financial compensation up to to € 600 per person . The allowance is € 250 for flights under 1,500 km, € 400 for flights from 1,500 km to 3,500 km and € 600 for flights of more than 3,500 km (excluding intra-Community flights).

Each year, 2% of flights are eligible for compensation, 3 million passengers would be affected. But because we do not know our rights, we sometimes suffer disadvantages without even asking for consideration. Indeed only 5 to 10% of the passengers who could claim the compensation make the steps to obtain it.

Help for MasterCard cardholders

There is the plane we miss, the vagaries of the air ... And for all the rest there is MasterCard. The American company goes further in implementing its advertising slogan. How? Through a partnership with Air Indemnité to support MasterCard cardholders in claims and to facilitate their claims in the event of unforeseen events. Practical when you hesitate to make a complaint, that you are in a hurry ...